Halalbooking
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Knowledge base
General
FAQs
11
1. Booking Process
2. Room & Stay Details
3. Meal Plans & Pricing
4. Payment & Refunds
5. Booking Modifications & Cancellations
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Getting Started
0
Booking process
1
1.1.1 How can I make a booking?
Knowledge Base
Booking Process
10
How can I make a booking?
How do I calculate my child’s age?
Can I make a booking over the phone?
When will I get confirmation for my booking?
How do I know if it’s Instant Confirmation or 24-hour confirmation?
View all 10
Room & Stay Details
13
Can I get extra beds/cots for my child(ren)?
Will I get a hotel voucher after making a booking?
Do I need to print out the booking confirmation email?
Why can I not select a room?
What is “default suitability”?
View all 13
Meal Plans & Pricing
15
Is the meal included in my booking price?
What does “Room Only” mean? Can I still add a meal to my booking?
What does “All-Inclusive” mean?
What does “Full Board” mean?
What does Half-Board mean?
View all 15
Payment & Refunds
13
Who will charge my card and when?
What payment methods does Halalbooking provide?
Can I pay in instalments?
Can I pay with more than one card or payment method?
What do I do if I have problems with the payment?
View all 13
Booking Modifications & Cancellations
22
I made a mistake in my booking, what should I do?
How can I cancel my booking?
Can I cancel my booking free of charge?
Can I cancel or change dates for a non-refundable booking?
How do I know if my booking was cancelled?
View all 22
Special Requests & Additional Services
6
Where can I submit special requests?
Can I request early check-in?
Can I request a late check-out?
Can I pay for a half-day for early check-in?
Do you offer special honeymoon packages?
View all 6
Transfers & Transportation
11
What is a private airport transfer?
How can I book airport transfers?
How does the transfer company know when I will arrive at the airport?
What time will the airport transfer pick me up from the hotel?
How can I recognise the driver at the airport?
View all 11
Loyalty & Rewards
11
Does Halalbooking have a rewards or loyalty program?
What’s the Halalbooking Loyalty Club?
What is a Status Match?
Can we combine two campaigns?
Can I earn airline miles for my booking?
View all 11
General Information
16
Is Halalbooking.com related to Booking.com, Expedia, or any other major online travel company?
What is Halalbooking.com?
Where can I find Halalbooking’s Terms & Conditions?
What are the passport requirements?
Do I need a visa to travel to Turkey or for Umrah?
View all 16
Complaints & Support
8
How do I log a complaint?
How long does it take to receive a response?
How do I report an issue during my stay?
The hotel cannot find my booking. What should I do?
The property says there is a payment issue. What should I do?
View all 8