FAQs

1. Booking Process
Booking Process 1.1.1 How can I make a booking? Go to the website and enter the hotel name or location you wish to book. Select your check-in/check-out dat...
Mon, 19 Jan, 2026 at 9:24 PM
2. Room & Stay Details
2.1. Can I get extra beds/cots for my child(ren)? You can check the room details on the property page to see whether extra beds or baby cots are available, ...
Mon, 19 Jan, 2026 at 9:24 PM
3. Meal Plans & Pricing
3.1. What does “All-inclusive” mean? “All-inclusive” typically includes accommodation, breakfast, lunch, dinner, and a selection of soft drinks throughout ...
Mon, 19 Jan, 2026 at 9:24 PM
4. Payment & Refunds
4.1. What if I don’t pay for my booking? If prepayment is required, your booking will not be confirmed until the payment is received. For bookings requirin...
Mon, 19 Jan, 2026 at 9:24 PM
5. Booking Modifications & Cancellations
5.1. I made a mistake in my booking, what should I do? First, check the cancellation policy in your confirmation email to see whether your booking is refun...
Mon, 19 Jan, 2026 at 9:24 PM
6. Special Requests & Additional Services
6.1. Where can I submit any special requests?  You can enter your special requests under “Additional information or special requests” during the booking pr...
Mon, 19 Jan, 2026 at 9:25 PM
7. Transfers & Transportation
7.1. What is a private airport transfer? A private transfer is a direct, non-shared service from the airport to your accommodation. The vehicle is reserved...
Mon, 19 Jan, 2026 at 9:25 PM
8. Loyalty & Rewards
8.1. Does Halalbooking have a rewards or loyalty program? Yes. The HB Loyalty Club is free to join and offers benefits such as Cash Points, tier-based disc...
Mon, 19 Jan, 2026 at 9:25 PM
9. General Information
9.1. Is Halalbooking.com related to Booking.com, Expedia, or any other major online travel company?  No. Halalbooking is an independent company with its ow...
Mon, 19 Jan, 2026 at 9:26 PM
10. Complaints & Support
10.1. How do I log a complaint? All complaints must be submitted in writing. To do so, go to your booking page. Under “Need help with this booking?”, sele...
Mon, 19 Jan, 2026 at 9:26 PM