Don’t worry — this is usually a simple mix-up at the front desk. In most cases, the hotel reception may not immediately recognise your booking because it was not made directly with them. Halalbooking works as an intermediary partner, so your booking may appear under one of the online travel agencies the hotel works with, rather than under “Halalbooking” directly. Kindly ask the reception staff to check all their online travel agency bookings — your booking should appear there. You can also provide them with the Partner Confirmation ID, which is clearly shown on your booking confirmation page. This ID will help the hotel locate your booking quickly. If the issue still persists, please submit a support request or call us and we will resolve it for you.