Booking Modifications & Cancellations

Booking changes and cancellations depend on the property’s policy, with modifications or free cancellations usually possible only for refundable bookings and within the allowed timeframe. Non-refundable bookings typically cannot be changed or cancelled without charges, though exceptions may be requested through Customer Relations and are subject to property approval.

I made a mistake in my booking, what should I do?
To request a modification, log in to your Halalbooking account and go to your My Bookings page. Select your booking and follow the steps to create a modific...
Wed, 18 Mar, 2026 at 10:51 AM
How can I cancel my booking?
First, please check the cancellation policy in your confirmation email. To cancel your booking, log in to your Halalbooking account and go to your My Booki...
Wed, 18 Mar, 2026 at 10:52 AM
Can I cancel my booking free of charge?
Whether you can cancel your booking free of charge depends on the cancellation policy stated in your confirmation email. If your booking is refundable and ...
Wed, 18 Mar, 2026 at 10:52 AM
Can I cancel or change dates for a non-refundable booking?
Non-refundable bookings generally have a 100% charge for cancellation or modification. Only the property can approve an exception.
Wed, 18 Mar, 2026 at 10:54 AM
How do I know if my booking was cancelled?
You will receive a cancellation confirmation email, and you can also check the status on your booking page.
Wed, 18 Mar, 2026 at 10:54 AM
Where can I find a property’s cancellation policy?
You can view it on your My Bookings page. Select your booking and check the Cancellation policy section. You can also find it in your confirmation email, u...
Wed, 18 Mar, 2026 at 10:55 AM
Can I combine two bookings into one?
No. Two separate bookings cannot be merged into a single booking.
Wed, 18 Mar, 2026 at 10:55 AM
What happens if I become ill and cannot travel?
Non-refundable bookings generally incur a 100% charge in case of cancellation or date changes. In exceptional cases, only the property can approve a cancel...
Wed, 18 Mar, 2026 at 10:55 AM
What happens if a relative has passed away and I cannot travel?
Non-refundable bookings generally incur a 100% charge in case of cancellation or date changes. In exceptional cases, only the property can approve a cancel...
Wed, 18 Mar, 2026 at 10:56 AM
What happens if I don’t like the hotel?
If you experience any issues during your stay, we encourage you to discuss them directly with the hotel first, as this is often the fastest way to find a so...
Wed, 18 Mar, 2026 at 10:57 AM