Halalbooking

Booking Process 10

• How can I make a booking?
• How do I calculate my child’s age?
• Can I make a booking over the phone?
• When will I get confirmation for my booking?
• How do I know if it’s Instant Confirmation or 24-hour confirmation?

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Room & Stay Details 13

• Can I get extra beds/cots for my child(ren)?
• Will I get a hotel voucher after making a booking?
• Do I need to print out the booking confirmation email?
• Why can I not select a room?
• What is “default suitability”?

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Meal Plans & Pricing 15

• Is the meal included in my booking price?
• What does “Room Only” mean? Can I still add a meal to my booking?
• What does “All-Inclusive” mean?
• What does “Full Board” mean?
• What does Half-Board mean?

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Payment & Refunds 13

• Who will charge my card and when?
• What payment methods does Halalbooking provide?
• Can I pay in instalments?
• Can I pay with more than one card or payment method?
• What do I do if I have problems with the payment?

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Booking Modifications & Cancellations 22

• I made a mistake in my booking, what should I do?
• How can I cancel my booking?
• Can I cancel my booking free of charge?
• Can I cancel or change dates for a non-refundable booking?
• How do I know if my booking was cancelled?

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Special Requests & Additional Services 6

• Where can I submit special requests?
• Can I request early check-in?
• Can I request a late check-out?
• Can I pay for a half-day for early check-in?
• Do you offer special honeymoon packages?

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Transfers & Transportation 11

• What is a private airport transfer?
• How can I book airport transfers?
• How does the transfer company know when I will arrive at the airport?
• What time will the airport transfer pick me up from the hotel?
• How can I recognise the driver at the airport?

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Loyalty & Rewards 11

• Does Halalbooking have a rewards or loyalty program?
• What’s the Halalbooking Loyalty Club?
• What is a Status Match?
• Can we combine two campaigns?
• Can I earn airline miles for my booking?

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General Information 16

• Is Halalbooking.com related to Booking.com, Expedia, or any other major online travel company?
• What is Halalbooking.com?
• Where can I find Halalbooking’s Terms & Conditions?
• What are the passport requirements?
• Do I need a visa to travel to Turkey or for Umrah?

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Complaints & Support 8

• How do I log a complaint?
• How long does it take to receive a response?
• How do I report an issue during my stay?
• The hotel cannot find my booking. What should I do?
• The property says there is a payment issue. What should I do?

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